WARRANTY

VILOS FINE JEWELRY WARRANTY

 


AT VILOS, WE STAND BEHIND THE CRAFTSMANSHIP OF EVERY PIECE. YOUR JEWELRY IS WARRANTED FOR 12 MONTHS FROM THE DATE OF PURCHASE AGAINST MANUFACTURING DEFECTS IN MATERIAL OR WORKMANSHIP.

WHAT IS COVERED

  • LOOSE GEMSTONES CAUSED BY MANUFACTURING FAULT
  • BROKEN CLASPS, CHAINS, OR SETTINGS DUE TO WORKMANSHIP DEFECTS
  • PLATING DEFECTS OR DISCOLORATION OCCURRING UNDER NORMAL WEAR

WHAT IS NOT COVERED

  • DAMAGE FROM ACCIDENTS, IMPROPER USE, OR NORMAL WEAR AND TEAR
  • LOSS, THEFT, OR UNAUTHORIZED REPAIRS
  • CHANGES IN APPEARANCE FROM EXPOSURE TO WATER, CHEMICALS, OR ABRASIVE SURFACES
  • GEMSTONE LOSS CAUSED BY IMPACT OR NEGLECT

OUR COMMITMENT

IF A DEFECT COVERED BY THIS WARRANTY IS CONFIRMED, WE WILL REPAIR OR REPLACE THE ITEM AT NO COST. IF THE EXACT ITEM IS NO LONGER AVAILABLE, WE WILL OFFER AN EQUIVALENT REPLACEMENT.

HOW TO CLAIM

  1. PRESENT PROOF OF PURCHASE AND WARRANTY CARD.
  2. SEND OR BRING THE ITEM TO AN AUTHORIZED VILOS LOCATION.
  3. OUR ARTISANS WILL INSPECT AND CONFIRM ELIGIBILITY.

THIS WARRANTY IS NON-TRANSFERABLE AND APPLIES ONLY TO THE ORIGINAL PURCHASER.

VILOS PIECES ARE MADE TO BE WORN, LOVED, AND CHERISHED. WITH THE RIGHT CARE, THEY WILL LAST FOR GENERATIONS.

FOR QUESTIONS OR WARRANTY SERVICE FILL BELOW OR EMAIL US AT info@vilosinc.com