RETURN POLICY

CLIENTS ARE ABLE TO RETURN AND/OR EXCHANGE FOR A REFUND FOR UP TO 30 DAYS FROM THE ORIGINAL DATE OF PURCHASE. REFUNDS WILL ONLY BE PROCESSED IN THE METHOD OF PAYMENT AND OR ACCOUNT/CREDIT CARD ORIGINALLY USED TO PURCHASE FROM VILOS.

TO BE ELIGIBLE FOR A REFUND AND/OR EXCHANGE, YOUR PIECE MUST BE UNUSED AND IN SELLABLE CONDITION, ALONG WITH PACKAGING AND TAGS. 

 

DEFECTIVES & REPAIRS

WE WILL GLADLY EXCHANGE, FIX AND/OR RETURN ANY DEFECTIVE PIECES.

 

EXCLUDED ITEMS

THERE ARE SOME ITEMS, HOWEVER, THAT ARE INELIGIBLE FOR REFUND, INCLUDING:

SHIPPING FEES
ALTERED PIECES
PERSONALIZED PIECES
EVENING JEWELRY
VILOS GIFT CERTIFICATES

 

PROCESSING TIMES

ONCE YOUR RETURN IS RECEIVED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR ITEM. PLEASE KEEP IN MIND SHIPPING TIMES WHEN CONTACTING US REGARDING THE STATUS OF YOUR RETURN. WE WILL PROCESS YOUR RETURN/REFUND WITHIN 1 BUSINESS DAY, BUT ALLOW 3-5 BUSINESS DAYS FOR THE REFUND TO BE COMPLETED BY YOUR FINANCIAL INSTITUTION. 

 

SHIPPING POLICY

HANDLING TIME FOR ALL ORDERS IS 1 BUSINESS DAY FROM THE DATE OF PURCHASE. ORDERS COMPLETED BEFORE 11:00 AM PST (UTC/GMT -8) WILL BE SHIPPED OUT THE SAME DAY.

 

INTERNATIONAL SHIPPING AND RETURN POLICY

INTERNATIONAL CLIENTS ENJOY THE SAME RETURN AFOREMENTIONED. HOWEVER, IN ORDER TO ENHANCE THE SECURITY OF YOUR PACKAGE AND ENSURE DELIVERY, WE WILL EXCLUSIVELY SHIP TO LOCATIONS OUTSIDE OF THE U.S. UTILIZING A DOOR-TO-DOOR SHIPPING SERVICE SUCH AS UPS, FEDEX OR DHL. IF REQUIRED, A SEPARATE INVOICE WITH AN UPDATED TOTAL WILL BE EXPEDITED DIRECTLY TO YOU AFTER PURCHASING AN ITEM.

 

SHIPPING INFORMATION

TO RETURN YOUR ITEM(S), YOU SHOULD MAIL YOUR ITEM(S) TO:

 

VILOS INC
14480 NE 31ST ST #J203
BELLEVUE WA, 98007                                                                                               
UNITED STATES OF AMERICA

 

[Re: Return]

IF YOU HAVE ANY MORE QUESTIONS, PLEASE WRITE US AT: info@vilosinc.com

THANK YOU FOR YOUR PATRONAGE.

SINCERELY,

VILOS

SHIPPING AND RETURN POLICY FOR VILOSINC.COM LAST UPDATED 1/2024.

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