RETURN POLICY

YOU MAY RETURN AND/OR EXCHANGE ITEMS FOR A REFUND WITHIN 30 DAYS OF THE ORIGINAL DATE OF PURCHASE.

REFUNDS WILL ONLY BE ISSUED TO THE ORIGINAL METHOD OF PAYMENT (CREDIT CARD, PAYPAL, ETC.) USED AT THE TIME OF PURCHASE.

TO BE ELIGIBLE FOR A REFUND AND/OR EXCHANGE, ITEMS MUST BE UNUSED, IN SELLABLE CONDITION, ALONG WITH ORIGINAL PACKAGING AND TAGS. 

 

DEFECTIVES ITEMS & REPAIRS

WE WILL GLADLY EXCHANGE, REPAIR AND/OR RETURN ANY ITEMS THAT ARRIVE DEFECTIVE.

 

NOT ELIGIBLE FOR RETURN

THE FOLLOWING ITEMS ARE NON-REFUNDABLE:

SHIPPING FEES
ALTERED PIECES
PERSONALIZED PIECES
EVENING JEWELRY
VILOS GIFT CERTIFICATES

 

PROCESSING TIME

ONCE YOUR RETURN IS RECEIVED, YOU WILL RECEIVE AN EMAIL CONFIRMATION.  

RETURNS ARE PROCESSED WITHIN 2 BUSINESS DAYS, BUT ALLOW 3-5 BUSINESS DAYS FOR THE REFUND TO BE COMPLETED BY YOUR FINANCIAL INSTITUTION. 

 

SHIPPING POLICY

ALL ORDERS SHIP WITHIN 1 BUSINESS DAY FROM THE DATE OF PURCHASE.

ORDERS COMPLETED BEFORE 11:00 AM PST (UTC/GMT -8) WILL SHIPPED THE SAME DAY.

 

INTERNATIONAL ORDERS

INTERNATIONAL CLIENTS ENJOY THE SAME RETURN POLICY.

FOR SECURITY AND RELIABLE DELIVERY, WE SHIP TO LOCATIONS OUTSIDE THE U.S.A. & CANADA USING DOOR-TO-DOOR SHIPPING SERVICE SUCH AS UPS, FEDEX OR DHL.

IF REQUIRED, A SEPARATE INVOICE WITH AN UPDATED TOTAL WILL BE EXPEDITED DIRECTLY TO YOU AFTER PURCHASING AN ITEM.

 

SHIPPING INFORMATION

PLEASE SEND YOUR RETURN TO:

 

VILOS INC
14480 NE 31ST ST #J203
BELLEVUE WA, 98007                                                                                               
UNITED STATES OF AMERICA

[Re: Return]

FOR QUESTIONS PLEASE WRITE US AT: 

info@vilosinc.com

SHIPPING AND RETURN POLICY FOR VILOSINC.COM LAST UPDATED 09/2024.

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